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Disabled Refuge Call & Alarm systems for emergency evacuation - London, Middlesex, UK


For over 35 years, PEL Services have supplied, designed, installed and maintained both simple and complex emergency disabled refuge call and alarm systems, for an impressive list of corporate, commercial, retail and public sector organisations, including healthcare and education, throughout the UK.

Building regulations insist that all new commercial (non-domestic) buildings, with more than one floor, provide safe (“refuge”) places where people who are unable to use fire escapes and evacuation lifts can call for emergency assistance and wait for evacuation help to arrive.

Easy to use, effective two-way communication within these “refuge” areas is essential to:  

  • Help rescue teams determine where evacuation assistance is required
  • Reassure people that help is on its way.


Communication systems in refuge areas are known as Emergency Voice Communication (EVC) Systems and PEL’s solution is suitable for use in all types of EVC application – be it a disabled refuge, fire telephones or a new stadium marshalling system. 


The PEL Disabled Refuge System is incredibly easy to use and, offering true duplex speech, meets and exceeds the requirements of regulatory standards such as BS5839 part 9, while being hugely cost-effective in comparison to other systems on the market.

The system can be configured and custom-designed to suit any environment and includes:


  • Refuge Call Master Control Panels – all provide remote connections to a central (master) station using an independent telephone link, continuously monitored when not in use, and utilising a battery supported power supply
  • Refuge Call Outstation Handset – remote handset that can be supplied in both surface and flush mounting versions
  • Refuge Call Outstation Handset & IP65 Enclosure Option - stainless-steel, hands-free version of the remote outstation can be supplied as both flush and surface mounting units

Download Disabled Refuge Alarm Brochure


Disabled Refuge Requirements - PEL Consultancy Services


If you need assistance on meeting disability legislation or guidance on addressing regulation requirements within your organisation, PEL’s qualified consultants can help ensure that the right solution is configured and installed in your business premises.

PEL also provide an extensive range of induction loop systems for the hearing assistance. The “Equality Act” (formerly the “Disability Discrimination Act”) and current Building Regulations insist that hearing and communication aids be deployed within commercial properties and establishments, so installing an induction hearing loop system is one way organisations can meet this regulatory requirement.

If your building also requires a disabled-persons toilet alarm, installing a nurse or warden assistance call system would also benefit from a hearing loop system.


The Equality Act 2010 (formerly the DDA) - The Law

The Equality Act is legislation that promotes civil rights for disabled people and protects disabled people from discrimination. The Act gives disabled people rights in the areas of employment, education, access to goods, facilities and services, buying or renting land or property.

The Act also allows government to set minimum standards so that disabled people can use public transport easily.

For many years PEL has been assisting all industry sectors in meeting the requirements laid out in the former DDA - and with the right planning and design, the aims of these regulations can easily be accomplished. PEL also work in additional Equality Act -regulated areas including Fire Detection & Alarmfire risk assessments and Public Address & Voice Alarms.

Contact us today to find out how PEL can help your organisation meet its disability refuge and assistance call obligations. Alternatively, find out more about ushow we help other service providers fulfill their needs or read more about our capabilities in the case studies below:  

City Academy
Cotswold Leisure Centre
Marks & Spencer
British Forces Post Office (BFPO)

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