0333 123 2100


Marks & Spencer multi-zonal music, messaging & PA system with refuge call

In a long line of many projects undertaken in recent yearsfor Marks & Spencer, PEL Services Ltd designed, supplied, installed and commissioned a multi zone in-store music and public address system at the prestigious retailer’s anchor store at Westfield London – reputedly the largest in-town retail development in Europe.


Multi-Zone In Store Music and Messaging


The music and PA system serves the 103,000 square feet of floor space at the store, every inch of which features exciting contemporary internal architecture and premium finishes.  To complement the design and do justice to the impressive space, PEL chose a Bose Professional sound system featuring over 300 Bose Model 16 ceiling speakers to play music throughout the store and broadcast messages when required.  As a multi-zone system, different music playlists and messages can be played in different areas, making it extremely versatile.

Specialised Refuge Call Intercom - British Standards and Equality Act 2010 Compliant


In addition to the sound system, PEL also supplied and installed a refuge call system at the Marks & Spencer store.  A specialised intercom designed for building compliance with British Standards and reasonable disability adjustments required by the Equality Act 2010, the refuge call system consists of a modular control panel connected by an independent link to remote hands free units in each public stair well.  The system allows a disabled person to alert the central station to their predicament, enabling appropriate action to be taken.

PEL Services has been providing Marks & Spencer with professional audio systems for a number of years and has completed installations for the retailer across the UK, including its flagship Pantheon store in Oxford Street, London. 

The combination of competitive pricing and 35 years experience in sound and communications systems has proved a winning blend for the company, which is a leading Bose Pro-Partner for the UK and Eire.

For more information or to discuss your in-store music needs, please contact us on 0333 123 2100.

Download M&S Westfield Case Study

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