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Electronic systems and the Equality Act 2010 – guidance for facilities managers from PEL Services


We all need to be able to access, navigate, experience, feel safe in and, if necessary, evacuate all kinds of retail, education, workplace and other public buildings; this includes reasonable adjustments for people with a disability.

Did you know that the Equality Act 2010 replaced the Disability Discrimination Act 1995 (commonly known as the DDA)?

This legislation protects rights for people with a disability, in the areas of employment, education and access to goods, facilities and services, including larger private clubs and transport services.

Building managers, especially in schools, higher education, healthcare, corporate, public sector, retail and commercial environments have a responsibility, under Equality Act 2010 regulations, to make reasonable adjustments for people with a disability.  
The Equality Act specifies “Approved Document M” (part of UK Building Regulations)
PEL Services can advise on, supply and install a combination of assistive technology systems and equipment that help building operators make reasonable adjustments for the provision of services to disabled people. PEL assistive technology systems enable communications, monitoring, alert and response – all vital ingredients in fulfilling legislative and regulatory requirements.

A recent case study shows how we helped M&S Westfield deploy a provision of Disabled Refuge Systems. We’ve also installed assistive systems at Stratford and White City.

Intercoms, PA systems, white / pink noise sound maskinghard of hearing loops and a variety of nurse and warden assistance call systems have been developed to meet the requirements of the Equality Act.

Under Equality Act legislation, PEL consultants also design and install fire and security systems, where we have developed equally strong capabilities.

Associated services, that address the assistive needs of all building users, include:


This is how PEL Services have built a strong reputation: by giving clients, their staff and customers the confidence that the needs of disabled persons are being met.

Full design and installation capability with project management


PEL Services can design assistive technology systems, and provide full project management, for complex needs and specific sites, using CAD (Computer-aided design).

Once we have set-up, configured and tested an assistive system, our servicing and maintenance team will keep it performing to the standards it was designed for – in addition to adapting to evolutions in compliance requirements.

Our professional versatility and industry accreditations are backed-up by PEL Services’ Constructionline approval – so we have the experience and expertise to guide your organisation every step of the way.

PEL are already trusted by organisations that appreciate the value we bring to helping them address and meet technology requirements for the disabled, as our assistive technology case studies prove.

To find out more about PEL’s assistive technology systems and solutions, please contact us today. Alternatively, find out more about us, review our accreditation or how we help so many organisations fulfill their needs.

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