Here at PEL Services Ltd we are proud of the service we provide. Our nationwide network of engineers allows us to respond to customer’s needs quickly & efficiently. We are always delighted when customers take the time and trouble to recognise our efforts. Here follows a sample of correspondence:

Swanlea School, Tower Hamlets.

From: Eddie Thompson
Sent: 12 September 2011 11:42
To: Debbie Walmsley
Subject: Thanks

Dear Debby, thanks for your swift response to my plaintive bleat to have the PA rack and therefore the fire alarm repaired. The two engineers you sent are worth the money as are you, I would pay you double! Please inform your invoice dept that the invoices are being processed and should be paid soon. I am afraid the invoice for the annual maintenance contract has been mislaid, and I would like to impose on your good will to ask the credit controller to e-mail another ASAP I will have it paid quicker than the builders can cut a cable.

Best Wishes Eddie x x x

What kind of chocs do you like? A small token of my appreciation for you getting this school out of the * * * * 

Reading Girls School.

11th December 2009

Dear Mr Faulks,

My name is Charles Ainslie and I am the Business Manager at Reading Girl’s School. We have had a considerable quantity of of work done here at the School, including our new Post-16 Centre, our new behavioural unit as well as the main school itself.

The work has included Fire, CCTV and Access Control, with many changes and orders with very short delivery and installation times required.

I would like to thank Richard Thorn and Mark Snelling for meeting all our requirements, understanding some very vague requests on our part and providing us with a service I cannot fault. All deadlines were met and even now last minute orders are being dealt with.

It gives me great peace of mind to know that my work is made much easier by PEL and these teams in a climate of schools not getting good value service from companies who take our business for granted. Richard and his teams have made us feel that our business is important to PEL, however small the need at times.

I hope this letter doesn’t come across as too gushy, but we really do thank them and PEL for their work here. It has led me to favour PEL in dealing with all our CCTV, Fire and Intruder needs in the coming years.

Yours Sincerely

Charles Ainslie
Business Manager

Bedford International Athletics Stadium.

6th April 2006

Dear Sir,

Re: Works to upgrade PA System

I am please to have this opportunity of writing this brief note to you to acknowledge the professional manner in which your company carried out the recent upgrade to our Public Address system. In particular, I would like to say a big thank you to Peter Saunders whose conduct from start to finish has been exemplary. Throughout the project he kept in regular contact to ensure everything ran smoothly and was always available to deal with any queries. Thank you for a very satisfactory outcome and please convey our thanks to him and his other colleagues.

Best wishes,

Yours sincerely

Brian Cottrell
Stadium Manager

St. Christopher’s School, Hampstead.

25th January 2006

Dear Mr Faulks,

Just a quick note to say how much the School appreciated your team’s efficiency and hard work during the two days of installation work, on the 18 and 19 January. As the School was up and running, it was especially difficult for them to do their work. At all times they were courteous and obliging.

Please pass on our thanks to Mr Hood, Mr Fisher and their team.

Yours sincerely,

C Rader (Mrs)
Bursar

Since its appointment as a Bose Pro-Partner in 2007, PEL Services Ltd. – through its Music & Media Division – has proved itself to be a valuable and efficient associate, completing numerous Bose Professional installations around the UK for some very prestigious customers.

Installations successfully completed have included prominent retail outlets such as Marks & Spencer, Fortnum & Mason, Harvey Nicholls, Harrods and Oakley stores, through to the Sheraton Skyline Hotel, as well as schools, showrooms, new style McDonalds restaurants and even a high end art gallery.

Ken Faulks, Managing Director of PEL Services, comments on his company’s work with Bose: “PEL made a strategic decision to apply to become a Bose Pro-Partner. We were already a leading UK systems company designing, supplying, installing, commissioning and maintaining public address, music and AV systems. We had the experience and reputation in place, which made us a suitable candidate for Bose.

“We have benefited from partnering with Bose, as the brand is world renowned for quality; it has opened doors for us. We like to think that Bose has equally profited from our expertise and customer service throughout the UK and the Republic of Ireland, as well as our presence in key markets such as the education, leisure and retail sectors.”

As a Bose Pro-Partner, PEL is an authorised dealer for the entire Bose Professional Systems range which includes its leading edge speakers and electronics to meet the demanding requirements of professional applications. PEL Services has a full supply, design, commissioning and installation capability using the Bose range of professional audio solutions, supported by excellent product and technical information, marketing and demonstration resources.

For sales information, please contact PEL Services Ltd on 020 8839 2100 or go to www.pel.co.uk

Bosch Security Systems’ latest Praesideo technology has become the first Public Address and Voice Alarm System to attain the new EN54-16 accreditation – a qualification that brings PA/VA systems in line with the most stringent fire alarm standards in the world.

EN54-16 requires all new product to be independently tested – rather than being self-certified – by a recognised testing house. Praesideo has been fully certified by TÜV to both EN54-16 and ISO 7240-16 safety standards.

“Praesideo has set the benchmark for the evacuation market for its quality and reliability from the time it was introduced,” says Paul Wong, Managing Director of Bosch Security Systems, “and this new accreditation demonstrates our continued commitment to invest our time, money and technical resources into developing world-leading products that support our customers in critical environments.”

Any systems specified or installed after April 2011 will need to be EN54-16 compliant, with certification to the new standard taking between six and 12 months to attain, at an investment level of between €50 – €100K.

The functionality of the core Praesideo technology meant that most of the requirements demanded by the new standards were already covered. New software (Version 3.3) was developed, however, to extend the functionality still further.

“With Praesideo being software based and programmable we have a distinct advantage,” Paul continues. “It means that customers using legacy systems will have an upgrade path, thus maximising their total cost of ownership.”

An example of the extended functionality includes new zone-status indicators that show a fault status when any failure of equipment or cabling prevents a specific zone from being addressed. Other functionality extensions relate to voice alarms, outputs to fire alarm devices and managed evacuation. Furthermore the electromagnetic compatibility (EMC) of the system has been upgraded to EN50130-4 levels for alarm systems and, with that upgrade, both hardware and software fully comply with the obligatory and optional requirements of EN54 and ISO 7240.

Certification of compliancy to EN54-16 and ISO 7240-16 has been granted by TÜV, the independent German quality and safety organisation. TÜV previously tested Praesideo to EN60849 and IEC60849 standards.

EN 54-16 and ISO 7240-16 describe the requirements, test methods and performance criteria for voice-related components in fire alarm and detection systems. The European and international standards derived from these requirements promise to play a significant role in voice evacuation markets both in Europe and internationally. The standards are aimed specifically at ensuring that voice alarm control and indicating equipment provides the best possible communication for users, installers, the public and fire brigades, as well as providing uncompromised system availability and system supervision.

EN54-16, in particular, will play a significant role in the market for voice evacuation as the member states of the European Union will in the future be obliged to replace their local standards by the EN54-16 standard.

ends

For further press information please contact: Sean Feast or Iona McIntyre – AGA Public Relations – 020 7330 8888 or email sfeast@aga.co.uk

The Bosch Group is a leading global supplier of technology and services. In the areas of automotive and industrial technology, consumer goods, and building technology, some 280,000 associates generated sales of 45.1 billion euros in fiscal 2008. The Bosch Group comprises Robert Bosch GmbH and its more than 300 subsidiaries and regional companies in over 60 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth. Each year, Bosch spends more than 3.5 billion euros, or eight percent of its sales revenue, for research and development, and applies for over 3,000 patents worldwide. With all its products and services, Bosch enhances the quality of life by providing solutions which are both innovative and beneficial.

When you go into a high street shop you’ve normally gone in to buy something, to browse, or the worst case scenario – you’re accompanying someone else to do the same!  Most of the time, we don’t give our shopping experience a great deal of overt thought.

But the same can’t be said of the retailers.  High street retailing is no longer just about selling product – it’s virtually a science in itself.  Technology has been embraced by retailers to monitor customers buying patterns, to monitor their movement around the store, to direct them to specific areas etc., all in a bid to maximise sales.

One of the latest ‘technologies’ to be introduced to the high street is in the sphere of in-store marketing and multiple retailers at the top end of the spectrum are sitting up and listening.  Quite literally.  That’s because in-store radio is one of the most recent – and effective – sales and marketing tools to be unleashed in the high street.

In it’s very basic form, in-store radio is pre recorded music and messages on CD that are repeatedly played in a store.  So what’s new about that?  Well, modern in-store radio is a whole different ball game as it’s instant, flexible, convenient…… and it works: it helps increase sales.  That’s a big claim to make, but PEL Music and Media, owner of the ‘Mediainstore’ radio system, has been conducting trials with some of the major high street department stores and the results are extremely positive.

What’s different about the modern breed of in-store radio is its exceptional flexibility and immediacy.  ‘Mediainstore’, for example, uses the latest foolproof audio scheduling technology, enabling it to transmit radio programmes to every location that is set up to receive the service.  There is no limit to the number of stores – even independent retailers with as little as a single store can benefit from the service.  Content can be stored digitally, allowing for regular updates by ADSL, Broadband or CD, making the system far less vulnerable from equipment failure than other broadcast methods, and also making it extremely fast in the case of ADSL and Broadband.

Because of this incredible flexibility, in-store radio can be used to broadcast to all branches simultaneously to present the impression of a dedicated, live radio station, or it can meet individual store needs, such as specific regional promotions or events.

In-store radio helps retailers make the best of every sales opportunity with minimum effort.  And what opportunities there are!  Think about a hot summer’s day, for example.  Why not use radio to promote the range of cold drinks in the cool air conditioned café?  What a lovely thought for weary shoppers, who may not even have realised there was a café in the store!  In fact, with in-store radio, all of the store’s facilities can be promoted, from personal shoppers and credit cards, through to sale items and special offers.  And they can be changed cost effectively from week to week or even day to day.

So for sales and marketing, in-store radio is a dream.  But it’s also a great way to reinforce a retailer’s branding and help differentiate themselves from the fierce competition on the high street.

A retailer’s ’sound’ is as unique to their brand as are their logos and in-store design.  Whilst retailers have long been aware that the ambient mix in their stores is essential in targeting the right customers and securing sales, sound has often taken a back seat.  With modern in-store radio, creating a sound that is unique to a retailer is now both possible and, just as importantly, cost-effective.  As part of the ‘Mediainstore’ service for example, PEL Music & Media works closely with retailers to understand their precise requirements and the type of environment they want to create.  From here PEL creates a play list, advertisements and promotional messages to match this exact ambience, all played in-store using ‘Mediainstore’ software.  It’s very much a tailor made service, rather than off the shelf CD packages which used to be the norm.

But a dedicated radio station sounds like it’s going to take a big chunk out of the budget.  Fear not, as much of the interest in in-store radio is actually coming from the finance departments – and they know how to get value for money!  Assuming a store already has a sound system in place, in-store radio costs very little when you consider how much retailers spend on visual in-store marketing collateral.  Unlike graphics which have to be designed, printed, delivered to each store, put up, then taken down and replaced, with in-store radio you have a one off payment for the hardware and then simply pay for the music / ad / promo voice over service (the audio equivalent of the visual ‘design’ aspect).  There’s no print, no delivery costs, no need for staff intervention.  And when you think about it, this also makes it more environmentally friendly than graphics – an added bonus.

The other benefit is that in-store radio doesn’t interfere with our visual sense – its not detracting from the stock and the look of the environment and takes up absolutely no space in the shop itself.

Retailers up and down the country are seeing the benefits to be had from in-store radio.  JD Sports, for example, installed ‘Mediainstore’ into its store in The Trafford Centre, Manchester.  JD went a step further and used the system to not only provide up to the minute music but also drive banks of LCD screens.  These screens were installed by PEL in various strategic points around the store, on which they display in-store ads, graphics and exclusive product.  The images, which are fed via a single feed into each column, appear simultaneously around the store thanks to ‘Mediainstore’s’ use of a screen matrix system.  The music can also be linked to the imagery.

JD Sports chose the system because of its ability to handle audio and video simultaneously and process music updates quickly, efficiently and simply via an ftp site every month.  Content is stored digitally, which enables substantially more music to be saved to the hard drive allowing greater music scheduling.

With high street retailers feeling the pinch, adopting in-store radio to maximise sales, reinforce branding and make the shopping experience a more pleasurable one is surely a trick not to be missed!

‘Mediainstore’ is available exclusively from PEL Music & Media.  It can be used with any in store audio system and has the added backing of PEL’s 30 years of experience in design, supply and install of sound systems.  For sales information please contact PEL Music & Media on 020 8839 2100 or go to www.pelmusic.co.uk

Following a successful training day on the 2nd April 2008, held at PEL’s Northolt office, PEL has been awarded the highly desirable “Mitsubishi Approved Installer Status”.

After an earlier introduction to Mitsubishi’s range of Digital Video Recorders (DVRs), PEL’s Training Manager, David Barnhurst, said: “It is essential the company be able offer and support the high quality Mitsubishi range of DVRs which are capable of providing significant benefits for PEL’s customers”. In order to achieve this, training was organised as soon as busy schedules would allow.

The key benefits identified and offered as standard by Mitsubishi’s range of DVRs being:

• Kalagate Approval* to ensure recorded image integrity within the legal community

 • High Quality JPEG2000 recording format ensures excellent still picture quality in addition to moving image

• Two monitor outputs which allow fully independent viewing options for each

• Sophisticated motion detection with alarm outputs

• Various lock-down facilities including the ability to deny users the ability to stop recording or alter set-up

• Alarm outputs offer the ability to signal a monitoring station should DVR be powered down

Training was given and Approved Installer Status awarded by Mitsubishi’s Sales Manager, Dean Kemp, who said: “We are pleased to welcome aboard an organisation such as PEL who not only have the expertise, but also an engineering network throughout the UK and Eire capable of supporting the full range of Mitsubishi Electric products”.

For further details please contact PEL on 020 8839 2100. Full information on the Mitsubishi DVRs are included within the security pages of www.pel.co.uk.

* Established in 1989, the Kalagate Imagery Bureau is a leading provider of Forensic Imagery Interpretation and Analysis Services within the UK, and has a well-merited international reputation that extends beyond the law enforcement and legal community. Kalagate’s customers include every Police Force in England and Wales, many in Scotland, the Garda, in addition to the Crown Prosecution Service and other Government Departments.

PEL Services Ltd., a leading UK systems company that designs, supplies, installs, commissions and maintains sound, fire, security & communications systems, is pleased to announce that it has been appointed as a Bose Pro-Partner to support the activities of its music and media division.

As a Bose Pro-Partner, PEL is now an authorised dealer for the entire Bose Professional Systems range which includes its world renowned speakers and electronics to meet the demanding requirements of professional applications.

PEL Services has a full supply, design and installation capability using the Bose range of professional audio solutions, supported by product and technical information, marketing and demonstration materials available from Bose.

PEL joins Bose Professional Systems worldwide network of installation partners.

According to John Sabell, Manager of Bose Professional Systems Division, “Bose is extremely pleased to welcome PEL as one of our carefully selected installation partners.  The company’s expertise across many markets, including education, leisure and retail, will gain us access to a whole new group of potential customers.  In turn, we hope that the Bose brand will open new doors for PEL.”

Bose introduced its Pro-Partner strategy almost five years ago, with the aim of ensuring that the standard of all installations matched the high quality of the Bose product range.  All installations are now undertaken by this select network of authorised installation partners, all of whom have undertaken a series of training courses and have the full support of the Bose engineering, sales and marketing team.

Mediainstore from PEL Music and Media is a fresh, innovative concept in retail radio and in-store audio promotion, providing retailers with a unique, tailor made service to reinforce their brand and differentiate themselves from the fierce competition on the high street.

Whilst retailers have long been aware that the ambient mix in their stores is essential in targeting the right customers and securing sales, sound has often taken a back seat.  But retailers who want to stay one step ahead of the competition are beginning to understand the impact sound – which includes music, advertisements and sales promotions – can have in reinforcing their brand and increasing sales.

With Mediainstore, creating a sound that is unique to you is now both possible and cost-effective.

As part of the Mediainstore service, PEL Music & Media works closely with retailers to understand their precise sound requirements and the type of environment they want to create.  From here PEL creates a play list, advertisements and promotional messages to match this exact ambience, all played out in store using Mediainstore software.

Unlike other in-store radio products and services on the market, Mediainstore is exceptionally flexible.  Mediainstore ensures a retailer’s ’sound’ is as unique to their brand as are their logos and in-store design.  Furthermore, Mediainstore can be designed to cover all branches simultaneously to present the impression of a dedicated, live radio station as well as meeting individual store needs, such as specific regional promotions or events.  Mediainstore makes the best of every sales opportunity with minimum effort.

Using the latest, foolproof sound technology and powered by BCX, Mediainstore can transmit radio programmes to every location that is set up by PEL to receive the service; there is no limit to the number of stores and even independent retailers with as little as a single store can benefit from the service.  Content can be stored digitally, allowing for regular updates by ADSL, Broadband or CD, making the system far less vulnerable to equipment failure than other broadcast methods.

Mediainstore can be used with any in store audio system and has the added backing of PEL’s 35 years of experience in design, supply and install of sound systems.

With a succession of stores up and down the country such as JD Sports and Thorntons benefiting from Mediainstore, you can rely on PEL to show you how to adapt to tomorrow’s needs so you’re always one step ahead of the competition!

For sales information please contact PEL Music & Media on 020 8839 2100 or go to www.pelmusic.co.uk

The Disability Discrimination Act is legislation to promote civil rights for disabled people and protect disabled people from discrimination. The Act gives disabled people rights in the areas of: employment; education; access to goods, facilities and services; buying or renting land or property.

The Act also allows government to set minimum standards so that disabled people can use public transport easily.

For many years PEL has been designing, installing, commissioning and maintaining Sound, Fire, Security and Communication Systems for all industry sectors, and with the right planning and design, the aims of DDA can easily be accomplished.

PEL can supply more DDA information in key areas of:

• Fire Detection & Alarm

• Public Address & Voice Alarm

• Refuge Call Systems

• Induction Loop Systems

• Assistance Call Systems

• Vibrating Paging Systems

A specialised intercom system that is installed to a high standard, having a back-up emergency battery supply and is constantly self-monitoring for faults upon the system.

In an emergency situation, a disabled person can go to a safe area or “refuge” and communicate with fire marshals or emergency services via an intercom which is of a traditional handset style or hands free operation. Alerted to the disabled persons position and circumstances, a decision can be made to mount a rescue or to remain in  the refuge, if that is the best option.

The Refuge Call System is similar to a Fire Telephone System and both systems may be incorporated into one system. Both systems should be installed to BS5839 part 9 “Emergency Voice Communication Systems”