Music & Media, AV Installation & Programming for UK & Europe Retail, Leisure & Corporate Sectors

Bespoke bɪˈspəʊk/ adjective – made to order; or adapted for a particular user or purpose.   Sounds like …YOU!   Here in the PEL Studio, we create and evolve completely bespoke in-store music playlists for each and every one of our clients. No playlist is the same!   We’ll take it up tempo, or cool it, combine rich and raw, mix unpredictable variety with professional consistency and we’ll keep tasting and blending as we grow in conversation with you. We sprinkle stardom, curate current flavours, keep it "PG", even think about when silence might be appropriate - and we are equally ready to challenge listeners (if the brand calls for it); sometimes that is what it takes.   This service is included in your package as standard; unlike our rivals, who have been known to charge up to £500 for 2 hours just to work on a playlist (we aren't in the Mood to divulge who).    Due to our dedication to provide unique playlists, our team scour the deepest darkest corners of the new music landscape, liaise directly with artists and keep in contact with record labels to find the perfect sound for every client. There is no artist too obscure – or too popular, for our creative programmers.   So hats off to our Music Tailors, who have amassed over 50 years of music programming experience between them; in some cases going back to the days of stopping and starting their old cassette deck recorder! These experts are in your hands for as long as required to build your ideal unique sound. Once again bespoke, as standard.   Now, if you're looking for YOUR perfect sound, head over to our Contact Us page and get in touch.   

There is a saying: "Music is it's own reward." Its not quite a labour of love though; musicians at all levels are earning a living, partly touring, streaming and sales, partly from licensing of their work.The PRS and PPL handle the licensing data; both actively inspect all types of public spaces. When they discover you have been playing music without the correct licences and without reporting usage, there are fines and / or estimated charges, which can be retrospective and significant.  The PRS (Performing Rights Society)collects and distributes annual licence fees from the public performance and broadcast of musical works, for each “venue”, where you will have music playing.      PPL is a music industry organisation that collects and distributes airplay and public performance royalties in the UK. This relates to reporting usage.  

When you play music in a shop, restaurant or hospitality area, where people might buy products or services, or have paid to spend time, you make commercial use of the music you bought (or streamed) privately, because you distribute it to a larger audience - your audience - in order to create a better environment or experience for your visitor, which helps your business. The mechanical rights that you paid for your music, either purchased on physical or download, via  streaming services such as Spotify or Deezer, only cover your own private listening; they do not cover public usage.Clarification on the use of streaming services such as Spotify or Deezer - the streaming service Spotify is NOT for commercial use as stipulated in their end user agreement: https://www.spotify.com/uk/legal/end-user-agreement/    Music played from Premium account access Music played that you have paid for and legally downloaded from iTunes Playing old CDs or vinyl, unless you “go public”, by getting licensed and reporting usage.    Making sure music writers and performers get paid for their work in creating new music and for performing on recordings, means it is necessary to maintain proper records for who holds the *mechanical rights. This is an involved process, with music distributors (mainly Record Companies) extending only private mechanical rights to their specific intended audience, which, as the purchaser, is just you.  *all recorded music used to be reproduced “mechanically”.Therefore, playing or streaming music in a retail, restaurant or other public hospitality area is actually illegal, unless you: 1) Have a current appropriate licence with both the PRS and the PPL, and2) Pay appropriate royalties to the artistes for the number of times you play their songs.

A handy guide to dos and don’ts with your Salon music: There are no excuses and no shortcuts to success with in-salon experience enhancing music. Many customers will be in your salon for extended periods, some hours if they are having extensions, or colouring for example. So, for example how many surprise tracks, how many repeats, is too many?

Pipe Down. When it goes quiet, what do you hear?In-store music has a branding role, yes - but there's something else being hidden by the playlists...

PEL Services completes "substantial" sound system for Debenhams' Oxford Street flagship store   PEL Services Ltd. has completed the installation of a music and public address system at the Oxford Street flagship store, as part of Debenhams' extensive £25 million hi-tech refurbishment - one of the biggest redevelopments the West End has ever seen.   The new digital sound system features 650 ceiling speakers, making it one of the largest Bose ceiling speaker installations in the UK. The system has been zoned by PEL, to enable Debenhams to play different music and announcements in each area. With the store now providing a range of in-store events, including fashion shows, the flexibility of the sound system was an essential element of the visitor environment.   More... 

PEL Music & Media has added sound system design, supply and installation to its array of services for The White Company, further developing a working relationship with the retailer spanning three years.   As a retailer specialising in stylish, white, designer-quality items for the home at affordable prices, The White Company has developed a distinctive brand in its 21 year history. The retailer started as a mail order business but now has over 50 stores in the UK alone.   The White Company has PEL MusicStore hard drives installed in to 47 of its stores and a playlist of 1200 tracks is updated by 20 tracks per month  

The Entertainer is on a roll, opening yet another new store - the latest in Camarthen - with sound system and background music in combination, provided by PEL Services.   The Entertainer is the biggest independent toy retailer in the UK. By collaborating with The Entertainer, PEL has been able to create an ideally-specified versatile system solution which provides ease-of-use for their highly-mobile team of Store Managers, since the systems have the specification to work effectively, yet identically at whichever store they may find themselves.   more...

Q: A new in-store music system, tailored to a cosmopolitan retail environment, with a Hard Drive roll-out to over 60 stores in two weeks? Really??   A: No problem, each store was switched over with minimum disruption, during a pre-planned appointment scheduled for low customer footfall according to data for different days. Assuredly handled by PEL Music & Media.    more...